Quick Overview

If you are a craftsperson and have items to sell, apply to take a studio on The Craft Convention website. It is FREE to take a studio and load up your stock. The Craft Convention will only take a small commission on sales. No sales, no cost to you!

If you are a craftsperson who works to commissions making bespoke items to order, register for a listing in our Directory of Subscribers on payment of a small annual listing fee.

If you are a purchaser, you can use The Craft Convention website in two ways, as a gallery through which you can view and safely buy original handmade items or, through our Directory, to find a craftsperson to undertake a personal commission.

As an internet community, we all need to agree to certain rules to ensure business is conducted in a fair and honest manner. We, all, as service providers, sellers and purchasers depend on each other to operate reasonably and we set out Terms and Conditions below.

Terms and Conditions - the full works!

Please read these carefully before registering as a Studio Owner, a Directory Subscriber or a Purchaser. Only proceed if you are prepared to be bound by the following Terms of Use that form the basis of the contract between us, The Craft Convention Ltd (TCC Ltd) and you, separately the Studio Owner, Directory Subscriber or the Purchaser of a Studio Owner’s items or Directory Subscriber’s services.

These current Terms of Use are effective from 24th October 2007. TCC Ltd may amend these at any time by posting amended Terms of Use by timely advertisement on the website.

What is The Craft Convention?

• The Craft Convention (TCC) is a website operating as an online marketplace. TCC is operated by The Craft Convention Ltd (TCC Ltd), a company incorporated and registered in England and Wales under a company number 6125572 with its registered office at 70 Eastbrook Road, Blackheath, London SE3 8BT.
• TCC Ltd is a licensed e-merchant using the TradeSafe card processing service in association with Barclaycard Merchant Services. Payments are taken in Great British Pounds (GBP, also known as £ or sterling) and net proceeds and commissions are paid in GBP.
• TCC Ltd is registered with the Information Commissioner’s Office in the United Kingdom for the protection of data under the Data Protection Act 1998, certificate number Z9870362.
  

Who runs The Craft Convention?

• The TCC Ltd team comprises active and experienced craftspeople, business developers, web-design and hosting professionals. Contact details are clearly displayed within the TCC website. You will also see us out and about at Trade Fairs and Craft Shows.
• TCC’s hosting and administrative activities are exercised in various locations in the United Kingdom.
• TCC Ltd undertakes to:
  • operate TCC honestly, legally and in the several interests of sellers, buyers and TCC Ltd
  • use its best endeavours to maintain the TCC service as “always on”. There will be down times for maintenance or outages. These will be kept to a minimum, wherever possible.

What does The Craft Convention do?

• TCC brings together craftspeople to sell and buyers to purchase hand-made crafts or order creative commissions.
• TCC provides Studios for eligible craftspeople (see Who can be a Studio Owner below) to display their craft items for sale. The absolute right to invite and select Studio Owners remains with TCC Ltd at all times.
• TCC Ltd charges Studio Owners a commission fee on sales of items successfully completed through the website, such fee to be 7.5% (seven and one half percent) on the advertised selling fee.
• TCC provides a bespoke directory entry for Directory Subscribers who work to specific commission and do not have finished items for sale (see Who can be a Directory Subscriber below). The absolute right to invite and select Directory Subscribers remains with TCC Ltd at all times.
• TCC Ltd charges Directory Subscribers a subscription fee of £50 (fifty GBP) per annum or £15 (fifteen GBP) per quarter payable in advance against an invoice sent in hard copy to their address as registered and as an e-copy to their registered email address.
• TCC provides secure Studio and back-office administration for sellers and secure on-line credit card payment and order tracking facilities for purchasers and sellers.
  TCC and TCC Ltd currently deal only in Great British Pounds (£xx) for selling price and commission purposes.
• TCC Ltd pays over net sale proceeds to Studio Owners by agreed means 21 (twenty-one) working days after the placement of order through TCC’s secure on-line credit card payment facility and confirmed delivery of dispatched items through trackable postal/delivery services.
• TCC Ltd may levy an administration charge of £10 (ten GBP) on the Studio Owner in the event of that Studio Owner not fulfilling a confirmed order offset at TCC Ltd’s discretion against existing accumulated net proceeds or if none payable against an invoice sent in hard copy to their address as registered and as an e-copy to their registered email address.
• TCC Ltd will terminate this contract if TCC Ltd is prevented from continuing with its service for whatever reason but will use its best endeavours to complete all outstanding transactions.
• TCC uses a customer-seller feedback system and at its absolute discretion TCC Ltd may use this information to withdraw the use of the website to defaulting Studio Owners, Directory Subscribers or Purchasers without explanation.
• TCC Ltd may assign subcontract or transfer the Contract or any part of it to any person.

Coming soon! TCC facilities will be available to craftspeople who wish to display their crafts on their own website, but who wish to use TCC’s on-line credit card payment facility.

What does The Craft Convention NOT do?

• TCC Ltd is not a retailer.
• TCC is not a catalogue service offering free trials with money back guarantees.
• TCC Ltd does not have legal ownership of any of the items displayed and TCC has no control over the quality, safety or legality of any item advertised, the truth and accuracy of the listings, the ability of sellers to sell the items or the ability of purchasers to purchase the items.
• TCC Ltd cannot ensure that a seller or a purchaser will complete a transaction.
• TCC Ltd will not sell or rent registered personal information to third parties for their marketing purposes without explicit consent.
• TCC service is not to be used for false, inaccurate, misleading, abusive, defamatory, offensive, menacing, indecent, obscene, pornographic, illegal or fraudulent purposes.
• TCC service to Studio Owners or Directory Subscribers will be withdrawn without notice or explanation if TCC Ltd deems that the Studio Owner or Directory Subscriber has breached any of the terms of his/her agreement with TCC Ltd.
  

Who can be a Studio Owner?

• You must be involved in crafting or producing goods by hand or simple mechanism.
• You must be both an adult and able to enter into legally binding contracts under applicable law.
• If you are registering as a business entity you must have appropriate authority to enter into this contract.
• You can be based anywhere in the World.
• If you are an agent for craftspeople, please contact us separately.

Important: The term Studio Owner is used for descriptive purposes only and does not imply and may not be construed as implying that TCC Ltd confers any rights of ownership or franchise of any part of the TCC entity to Studio Owners.

What additional conditions apply to Studio Owners?

You will:

• provide the best practice towards your customer as you would wish for yourself in the transaction. Remember, a binding contract exists for sale once payment is authorised.
  
• establish and maintain access to the world wide web at your own cost, including a computer and modem or other access device.
  
• continuously monitor your TCC mailbox and dispatch orders within 5 working days from date of order to the authorised purchaser, using TCC’s order tracking facility.
  
• notify TCC in good time or as soon as is practicable by email, fax or telephone of any lapse in service to fulfil orders whether temporary or permanent.
  
• be responsible for keeping your TCC password secure.
  
• be legally able to sell the items you list for sale on TCC’s website.
  
• accurately describe the items you are offering for sale.
  
• adhere to the TCC Return and Refund policies as specified below. TCC Ltd may suspend your Studio if you do not adhere to these.
  
• not substitute nor dispatch one purchased item for another without the explicit consent of TCC’s administration (email: contact@thecraftconvention.com).
  
• be solely responsible for any content, in whatever format, you supply or place on TCC website, such content to comply with all local laws regarding online conduct and acceptable content.
  
• price all items in GBP (£).
  
• not discount the advertised selling price with the contracted purchaser by private external arrangement.
  
• not prompt nor accept TCC Ltd customers to enter into separate or additional transactions with you outside the displayed items. TCC Ltd will not permit and will remove any wording from a Studio that expresses or implies such a facility (TCC Ltd offers a free service to you, if you deny TCC the opportunity to take commission on your sales, there can be no TCC website service).
  
• include realistic postage/delivery and packing rates in the advertised selling price. (Links to Mailing and Courier sites will be provided through TCC website).
  
• include a copy of the appropriate TCC order notification with all items for dispatch.
  
• if registered for Value Added Tax (VAT) or its European Community equivalent, include VAT in your sale price and account for it according to your own state’s regulations.
  
• immediately delete from your Studio or amend item entries, as necessary, all reference to individual sold items to prevent duplicated purchases.
  
• retain certificates or evidence of proof of posting for production to TCC Ltd in case of dispute.
  
• ensure that at all times all computer hardware and software you use to operate with TCC is equipped and functions with up-to-date software, up to date internet browser software and up to date protection against electronic viruses or worms.
  
• ensure that all information supplied electronically to TCC is submitted free from electronic viruses and worms.
  
• not modify, duplicate or otherwise tamper with TCC website, its logos or intellectual property.
  
• not use TCC services for any illegal or unauthorised purposes.
  
• not share your site with other sellers.
  
• not claim any right of ownership nor franchise status in TCC, its logo, services and format.
  
• not attempt to misuse TCC’s website, including its logo(s) or formats, for any purpose nor make associations with other entities that imply or claim that TCC is associated with them.
  
• not make any claim for compensation for potential loss of sales while TCC website is not operational.
  
• respect other Studio Owners, their persons and their services.
  
• adhere to TCC Ltd’s detailed instructions for operating your Studio

Who can be a Directory Subscriber?

• You will be a craftsperson that produces individual or limited edition items by hand or simple mechanism in response to specific commissions.
• You must be both an adult and able to enter into legally binding contracts under applicable law.
• If you are registering as a business entity you must have appropriate authority to enter into this contract.
• You can be based anywhere in the World.

What additional conditions apply to Directory Subscribers?

You:

• will establish and maintain access to the world wide web at your own cost, including a computer and modem or other access device.
• will continuously monitor your TCC or other nominated mailbox and respond within 5 (five) working days to enquiries and messages.

Who can be a Purchaser?

• You must be both an adult and able to enter into legally binding contracts under applicable law to purchase good and services.
• If you are purchasing as a business entity you must have appropriate authority to enter into legally binding purchasing contracts and to release appropriate funds.
• You can be based anywhere in the World.

Note: Always use “Send an enquiry to this Studio” TCC email link to  communicate with the Studio Owner if you want further information about an item. Please DO NOT use this email facility to entice TCC Ltd sellers to enter into separate or additional transactions with you outside the displayed items. TCC Ltd will withdraw Studios in this event. TCC Ltd offers a free service to you, if you deny TCC the opportunity to take commission on your transaction, there can be no TCC website service.

Returns and Refunds policy

TCC Ltd’s default Returns and Refund policy is:

• Purchaser makes contact with the Studio Owner via the email link Send an Enquiry to this Studio within Studio Profile on the Buy webpage within 5 (five) working days of receipt of item(s) stating basis for return, exchange and/or refund (Some items are not returnable - see Exclusions)
• Purchaser and Studio Owner negotiate the method of return (i.e. by post or courier) which must include proof of postage/dispatch.
• Studio Owner will notify TCC Ltd to refund purchase price and postage to the Purchaser if the items prove faulty. Otherwise, the Purchaser bears the cost of the return.
• For legal reasons, refunds can only be processed through TCC’s on-line payment facility. Studio Owners will not issue refunds by cheque or by any other means to Purchasers.
• TCC Ltd reserves the right to adjudicate in all unresolved matters based on information supplied by both parties, as requested.
• If at the time of valid refund TCC Ltd has already paid the Studio Owner for the item TCC Ltd may choose to offset the authorised refunded amount against the Studio Owner’s future net proceeds from sales or to request direct payment payable against an invoice sent in hard copy to the Studio Owner’s address as registered and as an e-copy to Studio Owner’s registered email address.

Exclusions:

The following items will not be accepted for return and refund –

• Earrings
• Oral or body studs
• Underwear
• Cosmetics
• Personalised and specially commissioned items